Global Business Services
Oxydata helps organisations modernise and operate technology-enabled shared services from Malaysia. We bring together managed IT operations, enterprise platforms, data and analytics, AI automation, business workflows and data centre infrastructure in a governed delivery model that can support multiple functions, business units and markets.
Whether you are improving an existing GBS operation or building a shared service capability, Oxydata helps you connect people, processes and technology—and keep improving how the service performs.
How it works
Global Business Services can do more than centralise work. With the right service design, teams can standardise processes, make performance visible and apply specialist expertise across the organisation.
Oxydata helps you build that capability around your existing systems and business priorities. Start with one service tower, combine several functions, or add specialist expertise to your current GBS team.
What we deliver
Enterprise applications, Microsoft technologies, cloud operations, DevOps and managed IT support.
Data engineering, business intelligence, predictive analytics, AI solutions and data governance.
AI agents, document processing, workflow orchestration, copilots and intelligent process automation.
Dynamics 365 CRM, Finance & Operations, Power Platform, enterprise integration and application enhancements.
Server systems, GPU computing infrastructure, hardware integration, BIOS/BMC firmware and technical validation.
Infrastructure deployment, troubleshooting, hardware maintenance, testing and lifecycle technical support.
Engagement
Add automation, analytics or specialist technology capability to a shared services operation you already run.
Combine your in-house process owners with Oxydata delivery teams and technology expertise.
Move agreed IT, data, analytics or automation services into a managed service with defined responsibilities and service levels.
Delivery
We review your processes, systems, service demand and business priorities.
We define the service scope, delivery model, roles, controls, performance measures and transition plan.
We document processes, connect the required systems and prepare the team to deliver the service.
We monitor performance, resolve issues and use service data to guide ongoing improvements and automation.
Oxydata's proprietary methodology, frameworks and reusable templates help accelerate delivery, maintain consistent quality and keep projects on schedule. The framework includes an industry accelerator, a data model and industry best practices. Tailored to each client's requirements, these assets guide service design, transition, governance and continuous improvement—with clear milestones, quality checks and delivery responsibilities.
The industry accelerator and its data model cut preparation time and give delivery a known starting point.
Industry best practices, review checkpoints and acceptance criteria support quality throughout delivery.
Clear milestones, ownership and progress tracking help teams manage dependencies and address delays early.
Oxydata brings together enterprise technology delivery, data and analytics, AI and managed services. Our teams work with the systems organisations already use, helping them improve service delivery while building capability for what comes next.
Based in Malaysia and holding MDEC ICT Status, Oxydata supports organisations looking to deliver digital services across business units and regional markets.
FAQ
Yes. You can begin with a single service tower, such as application support, analytics or workflow automation, and expand as your needs develop.
No. Oxydata can work with your existing applications and data platforms, integrating and improving them where needed.
Yes. Oxydata can add specialist delivery, data, AI and automation capabilities to an existing GBS operation.
The service is defined with agreed responsibilities, service levels and reporting measures. These can include turnaround time, accuracy, service availability, automation and user experience.
Related services
Manufacturing, energy and supply-chain prediction into operational action.
Learn more →Conversational analytics, forecasting, and BI dashboards.
Learn more →Data warehouses, SQL Server datamarts, ETL, and knowledge capture.
Learn more →Ongoing support, cloud ops, DevOps, Azure strengths, and AI observability.
Learn more →Server, GPU, firmware, deployment, testing, and lifecycle technical support services.
Learn more →Global Business Services
Talk to Oxydata about the services you want to centralise, improve or scale.