AI for Retail & Instagram
Every comment asking 'price?' or 'ada stock?' is a buyer with intent. AI agents trained on your catalogue, stock, and policies reply instantly across Instagram, Facebook Messenger, and WhatsApp — 24/7, in your brand's voice. No missed DMs. No lost sales.
90%
of Instagram comments get no reply within the first hour
7×
higher conversion when responded to within 5 minutes
3 channels
Instagram · Facebook Messenger · WhatsApp — one AI agent
How it works
Someone sees your product Reel and drops "price?" or "ada stock?" in the comments. That comment is the trigger.
The AI auto-replies publicly ("Hi! Check your DMs — replying now!") and immediately opens a private DM pre-loaded with the exact product they asked about.
AI answers questions, confirms stock, handles variants, and sends a payment link — all without a human touching it.
What we build for you
Each module runs standalone or as a connected stack — plugged into your live catalogue, stock system, and CRM.
Intercepts comments on posts and Reels, auto-replies publicly, and opens a private DM conversation pre-loaded with the product context. Covers Instagram and Facebook Messenger from a single agent.
Handles overflow from social — takes orders, answers product questions, confirms stock, and escalates to your team when needed. Especially powerful after hours when staff are offline.
Aligns purchasing with predicted demand — fewer stockouts on bestsellers, less dead stock on slow movers. Flags replenishment before shelves run empty.
One view of basket mix, channel performance, store attribution, and campaign lift — so operators see what is working across online and offline and adjust fast.
FAQ
The agent covers Instagram, Facebook Messenger, and WhatsApp from a single system. Comments on posts and Reels trigger automatic DM responses on Instagram and Facebook. WhatsApp handles order overflow, after-hours enquiries, and follow-ups. Shopee and Lazada integrations are available for catalogue and stock syncing.
Both — and it switches naturally based on how the customer writes. If a customer comments "berapa harga?" the agent responds in Bahasa Malaysia. If they write in English, it replies in English. You can also set a default language preference for your brand.
Neither robotic nor generic. The agent is trained on your catalogue, your product descriptions, your tone, and your standard responses. We configure the personality during onboarding — so it sounds like a well-briefed member of your team, not a chatbot template.
The agent escalates to your team via a human handover — flagging the conversation with full context so your staff can pick up seamlessly. You define the escalation triggers: complex complaints, custom orders, payment disputes, or anything outside the agent's scope.
Yes — we connect the agent to your live catalogue and inventory system. When a customer asks "ada stock size M?" the agent checks in real time and responds accurately. No more manual checking or delayed replies.
It works for both. A boutique fashion account with 5,000 followers getting 50 DMs a day benefits as much as a large retailer. If you're manually replying to DMs and losing sales overnight or on weekends, this solves that problem regardless of your size.
A standard Instagram and WhatsApp agent connected to your catalogue typically takes 2–3 weeks from kickoff to live. Setup involves catalogue integration, agent training on your products and policies, and testing across your actual comment and DM scenarios.
Yes. We build within Meta's official API and WhatsApp Business API guidelines — no scraping, no unofficial automation tools that risk account suspension. Everything runs through approved channels with proper business verification.
Ready when you are
We'll map your current DM volume, catalogue structure, and team workflow — then show you exactly what the agent handles and what it escalates to your team. No commitment needed.